Customer Service Help

Posted: January 25, 2012 in Uncategorized

Scenario:

  • I heard that I could hook my new TV up to my computer to see stuff on my computer on the TV.  I want to be able to hook it up as cheap as possible.

Problem:

  • I feel I do not get good customer service when I go out shopping.
  • Employees where I shop cannot answer my questions when I have them.

Solution:

  1. First, are you actually shopping in the right store?  Make sure you pick a retailer who specializes more in the products you are looking for.  You are more likely to find knowledgeable employees and everything you need in order to complete your project.
  2. Come armed with pictures of all the connections both on your computer and the TV.
  • In the scenario above, the customer was shopping in one of those “all-under-one-roof” places.  Typically, those employees are paid to stock shelves and ring people out.  They may or may not have any knowledge about what they sell in their department.  I would recommend that you go to a TV / Electronics Store in the future.
  • While I personally know what cables will work in which plugs, I don’t remember all of the specific names of each individual cable, or what they are called.  Sometimes, what will generally work for one device will not work for the other device.  In example, a brand new TV is going to be hooked up to a laptop that is at least 10 years old.  It just won’t work with out some kind of converter, which means that you have to buy:  at least 2 cables and the converter box.
  • Remember, technology ages extremely fast.  While an employee may know everything about all of the new technology currently on the market, they may not know a thing about older technology (maybe because they weren’t born yet).  Also, it’s okay to ask for a second opinion from another employee too.

A super-customer oriented employee will generally ask someone they think is knowledgeable to help if they cannot answer your questions.

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Comments
  1. Soraya Sampica says:

    Customer service should be always at priority of any business that offers products or services. ;:’**

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    • fgwadmin says:

      It usually is, but because of a lot of budget cuts I’ve noticed that a lot of places arn’t giving the training needed to get quality service out there. Thanks for stopping by!

  2. tim littleya says:

    This is utterlyinformational, very indepth, thank you.

  3. Cheyenne Ren says:

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